Greetings one and all! As always, we're pleased
that you've decided to spend some time with us. Whether this is your
first time browsing our
site, or you're a frequent visitor, you'll want to be aware of the
changes we've been implementing.
During periods when we are upgrading our site,
there may be periodic "downtime" or temporary loss of functionality of
some features. We do appreciate your
patience and understanding as we work through the various "quirks"
inherent in the process.
Most of our upgrades are tied to our customer
account system. It is not necessary to set up an online account in
order to browse our database or shop with us. But, by necessity, we
need to keep track of a few more details if you want us to hold on to
any information for you, such as tracking your personal tarot
collection, taking preorders and backorders, and any other reference
features that require longer-term storage of data. A couple of
important points about our account system:
If you experience problems with
the online shopping cart, or simply prefer a more "personal" level of
service, you are more than welcome to place your order by email by
directing inquires to sales@tarotgarden.com,
or by phone at (515) 224.7654 (we're in the U.S. Central Time Zone).
- 15 December 2011: Altered the "Gift Certificate" listing
in the online Boutique so that the "Add to Cart" button reads "Purchase
Gift Certificate". The newly-renamed button takes the user to a special
form, separate from the shopping cart page, for entering the unique
ordering information required for properly processing gift certificate
purchases.
- 15 December 2011: Modified the shopping cart screen to
display any discount eCoupons or credits specifically recorded for an
individual customer's account (does not include general discount
promotional codes that may be generally advertised). Customer may refer
to the list for the coupon number, amount of discount, and discount
expiration date, and enter the desired coupon into the eCoupon box
provided on the screen (one coupon per order).
-
12 May 2011: Made modifications to the user
settings screens and database search features to correct for problems
caused by input containing quotes or apostrophes.
-
7 October 2010: Modified the account
"History" screen to provide more details on the status of an order.
More in-depth information is provided on the processing status of the
order, as well as notations regarding any problems, such as the order
being held pending an imminent restock or because of a declined credit
card.
-
24 September 2009: Modified the backorders
screen to add the following features: 1) "Price" column for available
titles now displays the item's actual price, rather than "TBA". 2)
Clicking on titles in the backorder list will now open a window
displaying our database information for that title.
-
23 September 2009: Fixed the Boutique "Gift
Alert" system. Prior to the corrections, the Gift Alert button had
totally ceased to function. The Gift Alert button now correctly brings
up the Gift Alert form, and forwards the information to the intended
recipient as intended.
-
23 September 2009: Corrected the code for
displaying the Blue Book values for available items. Prior to this
correction, attempts to access the Blue Blue screen from the buttons
provided with the database listings resulted in a blank screen with an
SQL error at the top.
-
22 September 2009: Added the following
links to the account Search Service listing screen, for easier access
to important reference/FAQ information: "Price Cap" column heading now
links to the Price Cap information page; "Condition Req." column
heading now links to the Deck Condition information page; individual
deck titles are now links to their listings in our online database.
-
21 September 2009: Found and fixed a coding
error that was causing orders for our business-to-business partners to
be recorded into the system with improper discount amounts.
-
20 September 2009: Modified the Search
Service system so
that when a sought-after title is found, availability notices are sent
to all qualifying search
requests in the queue. Previously, notices were sent out to requesters
one-at-a-time, beginning with the earliest qualifying request, until a
buyer was found. However, this approach turned out to be extremely
inefficient,
due to high attrition and non-response rates. Now, when a title becomes
available, it is sold on a first-come, first serve basis. Purchases are
completed through the requester's personal Search Service listing page,
not the online
Boutique, in order to avoid situations where non-requesters "discover"
the title as available in the Boutique, and purchase it before any of
our Search Service requesters have a chance to respond. Such items,
though available until purchased by one of our requesters, will remain
listed as "Unavailable" in our online database.
-
19 September 2009: Modified the backorder
system to allow
for titles that can no longer be obtained through our distribution
sources. Now, if we are unable to restock a title, our system will send
out a notice to inform you that the backordered item is permanently
unavailable. Your account backorders screen will show the title as
"Cancelled; unable to restock". (In contrast, backorders that are
manually cancelled
by you will be marked "Cancelled at your request".) The email you
receive notifying you of our cancellation will include a link to the
unavailable title in our database, so that you may pull up the listing
and submit a Search
Service request for the title in place of the backorder, if you
wish.
-
19 September 2009: Added an option to the
checkout
screen, allowing shoppers to indicate whether any items in their order
that may be unavailable should be moved to their personal backorder
notification lists, or whether the inavailability of any item(s) should
trigger a cancellation of the entire order. This is a followup
mechanism to provide additional functionality after our adjustments to
the checkout process (see second note for 15 September 2009, below, for
further information).
-
15 September 2009: Adjusted the shopping
cart checkout
screen to display the expiration date and last four digits of the
credit card on file, for credit card users. This will allow customers
to verify that the card currently on file their online accounts are the
correct ones to use for the order. If the credit card expiration date
on file is earlier than the current month/year, a warning message is
displayed. Your order will still go through, but you will have to
update your credit card information on file before we can process and
ship it.
-
15 September 2009: Adjusted our shopping
cart system so
that it is no longer possible for casual or experimenting shoppers to
"hold" items in their shopping cart indefinitely. The system is now
first-come, first serve at checkout; the system will not restrict the
quantities in the shopping cart based on whether other shoppers have
placed the same items into their carts. The "downside" of this approach
is that our system may allow you to check out with a higher quantity of
a title in your cart than we currently have available. Obviously, we
will not charge customers for the ordered quantities if we cannot
provide them; we will adjust the orders accordingly before processing
credit card charges (or refund overpayments to PayPal customers).
-
13 December 2008: Due to continued
incompatiblity with certain platform/browser combinations that we have
been unable to pinpoint, we have altered the shopping cart system so
that a Tarot Garden account is no longer needed to place an online
order. The adjustments also allow users with accounts to log in as part
of the check-out process, rather than jumping back to log in and then
manually maneuvering back to the shopping cart screen again.
Furthermore, customers who do not have accounts but wish to create one
can now create the account as part of the checkout process, also
without having to maneuver back to the shopping cart manually.
-
19 November 2008: Corrected a long-standing
bug wherein
shipment confirmation email messages sent to buyers did not always
provide the correct final order cost information. The final order total
quoted in that email is now accurate; prior to the fix, the discounts
applied from eCoupons were not properly subtracted from the amount
quoted, although our internal system was applying the discounts
properly so that customers were not overcharged.
-
17 July 2008: Found and corrected an error
that was
deterring users from adding certain titles to their account wish lists.
All users should now be able to add as many wish list items as desired.
-
21 March 2008: FINALLY! We have been able
to reproduce
one of the redirect problems encountered by a small segment of our site
visitors -- namely, some URL "not found" errors that most frequently
surfaced when account holders used the deletion or cancel functions on
some of their personal lists (preorders, backorders, wish lists, etc.).
Having at last reproduced the problem, it didn't actually take long to
solve it. We encourage users to continue to inform Jeannette at info@tarotgarden.com
or jkr@tarotgarden.com if you
receive any
unexpected error messages when navigating our website.
-
16 March 2008: A "wish list" feature has
been implemented
for Tarot Garden account holders. When you are logged into your Tarot
Garden account, a heart icon with an "Add to Wish List" button will
appear next to each entry in any Boutique listing. Clicking this button
will add the title to your personal wish list. Each account holder has
been assigned a unique numerical code (displayed above your wish list
on the Wish List screen) that can be provided to others who want to use
your wish list information to select and purchase items on your behalf
(for example, as a birthday or holiday gift, or as a trade item). We
made the decision to make wish lists available to others only if they
possess the proper wish list code, for confidentiality reasons -- that
is, your wish list is not accessible by your name or any other personal
information that you may not wish to disclose to others. Furthermore,
when using your personal wish list code to display your wish list, only
your initials and general geographic location are provided as
confirmation of your identity. This is intended to prevent casual site
visitors or spammers from entering random codes and pulling up usable
personal information to identify you. Full details on the wish list
feature are available on our Account
FAQ page.
-
15 March 2008: USPS tracking information
has been added
to customer order records. The tracking number will be included in the
order confirmation email sent to the address registered with your Tarot
Garden online account. A clickable link with the tracking information
is now also available on your account 'History' screen. This number is
available for USPS trackable orders shipped on or after 10 March 2008.
Please note that tracking is not insurance; if a package is lost, we
cannot do more beyond supplying the tracking number already
provided if you did not request insurance. Furthermore, tracking
information may not be available for international orders once the
package leaves the U.S. However, the tracking number may be usable by
the postal service of the destination country; check with your local
post office to learn what extended tracking options may be available to
you.
-
13 March 2008: In order to better manage
the number of requests we've received regarding the likely market value
of particular titles, we have begun to implement a 'Bluebook' feature
in our database. When logged into your Tarot Garden account and
browsing the database (not the Boutique), a 'View Bluebook
Value' button will now be available. Clicking this button will bring up
information on the Tarot Garden's bluebook appraisal for that title. As
of this writing, this feature is too new for us to have updated many of
our database entries to include this information. The bluebook data
will become more complete as time goes along. Please refer to our FAQ
entry on this topic for more information and caveats related to this feature.
-
13 March 2008: The online collection
tracker now has a field where you may enter the assessed value of items
in your collection list, and a link that generates the collection list
in a report format specially suited for hardcopy printouts. In
addition, a checkbox has been added to the shopping cart checkout
screen that will allow you to indicate that the items in your shopping
cart should be added to your collection list automatically.
-
26 September 2007: Our referal /
partnership program is now up-and-running. For more information on this
mega-cool feature, you can read a quick overview on our Account FAQ
page by clicking here.
-
9 June 2007: Our online backorders feature
is now available! For re-orderable items that are out-of-stock, Tarot
Garden account holders no longer have to send an email to Jeannette to
request that they be placed on the restock "notify" list. Simply log
into your Tarot Garden account, look up the out-of-stock item in our
online Boutique, and click the "Submit Backorder" button. You will be
asked how many copies you want to put on backorder, and then... voilá!
You are instantly added to the "notify" list. Once you receive your
availablity notification, you can then go to your "Backorders" screen
and click the "Add to Cart" button for that item. You can also cancel
backorder requests from the "Backorders" screen, or review the status
of past and current backorders. Also on the "Backorders" screen (as
well as below the "Submit Backorders" button displayed with
out-of-stock titles) is a "View Log" button. Clicking the "View Log"
button will provide a list of entries regarding the progress on
restocking the item (if available).
-
9 June 2007: Corrected a problem with the
login screen that was preventing the system from being "case sensitive"
to user's login names.
-
4 April 2007: Added a feature to the Search
Service submission form that shows how many other requests are already
in the queue (as of that time) for the selected title.
-
18 February 2007: Huzzah! We've now
integrated preorders into the online account system. If you log into
your Tarot Garden account, you can use the "Submit Preorder" button
next to any pre-orderable listing to get your request (for one or more
copies) into the queue. You can also cancel existing preorder requests
online.
The "Preorders" link, available when you are logged in and within the
"Accounts" section of our website, will get you to your preorder
history, and allow you to manage active preorder requests. Preorders
will, for the time being, also still be accepted by email for those who
do not want to set up an online account. But if things get too tricky
to juggle, we may ultimately require online accounts for persons who
want to take advantage of our special preorder pricing for forthcoming
titles.
-
29 November 2006: A problem with our
shopping cart redirect from the PayPal service seems to be fixed.
Prevously, customers using our online cart and paying by PayPal were
directed to a non-existent URL after payment had been issued. Users
should now be correctly redirected to their Tarot Garden account menu
page once the system leaves the PayPal site.
-
4 September 2006: We seem to have fixed some
of the problems that were interferring with proper operation of some of
our site features for visitors using the Mozilla "Firefox" browser. The
Boutique "Add to Cart" buttons and the "Submit" button on the search
service request form now seem to move the user on to the proper next
step. Other (somewhat less serious) problems seem to persist, however,
such as the opening of unneeded new windows during the checkout
process. We will continue to address Firefox interface problems at time
permits.
-
21 August 2006: The beta version of our
online collection tracker is now implemented. While we plan to add more
features over time, the basic function of this tool is now available
for use. When you are logged into your Tarot Garden account, all
entries in our database will display an "Add to Collection List"
button. Clicking this button will include the deck in your personal,
online record of decks owned. You can access the list from any account
screen by clicking the "Collection" link on the "Account"
sub-navigation bar. The list is currently sorted alphabetically by
title; other sort options may be added over time. User-modifiable
fields include "# of Copies Owned" and "Notes."
-
19 August 2006: We've located two different
causes of our shopping cart checkout problem. The first is the Firefox
browser, which seems to be misreading our header redirect instructions.
As we're not sure how to fix this problem at the moment, we can only
recommend that customers making online purchases using our shopping
cart should use broswer software other than Firefox. The second cause
is external frames -- in particular, frames left by Aeclectic Tarot and
certain Google pages above our site pages. We have begun to implement
code that removes these frames before the user reaches the checkout
screen, but as we have not been able to adjust the code for all
affected pages, please be aware that you should take advantage of any
"remove this frame" links provided by the offending frames before
proceeding to our checkout screen.
-
29 March 2006: The "Readings by Dan"
service has now been rolled into the account system, so that customers
may request and pay for readings through their Tarot Garden account,
and review a complete history of all request results online. For more
information, visit our Services FAQ page.
-
27 March 2006: Huzzah! We have at last
reactivated our "Card Credits" bonus program catalog. Customers who
have set up an online account with us AND indicated in their "Settings"
screen that they wish to participate in this program may now use the
"Bonus Pts" link from any account screen to review the bonus program
catalog and make selections. Selections made from the Card Credits
catalog are added to the online shopping cart, just like regular
purchases, but will display the point cost rather than a dollar value.
Note that enrollments received for the beta version of the "Card
Credits" program are NOT automatically rolled into the new account
system. If you have not set up a Tarot Garden account under the new
system, you will be unable to take advantage of the Card Credits
program. For more information on the Card Credits program, see our "Accounts" FAQ
page.
-
25 March 2006: We have rolled our search
service into our Account system. Now, in order to submit a search
request, you must be logged into your Tarot Garden account, and use the
new "Submit Search Request" button that is automatically displayed with
qualifying entries in our database. More information on our search
service can be found on our Services FAQ
page.
-
23 March 2006: A bug in the account
"Settings" screen has been corrected. After selecting (or changing) a
credit card expiration date, the selected expiration year information
was being transmitted correctly. However, when the information was
retrieved for later display, the display incorrectly added 3 years to
the stored data. Credit card expiration years now display accurately on
the "Settings" screen.
-
22 March 2006: The shipping calculations
used for the pre-checkout shopping cart screen have been updated so
that a more accurate shipping estimate is reflected for non-U.S.
customers. Prior to the adjustment, the shipping cost displayed
reflected an estimate based on a U.S. destination. Now, the
pre-checkout screen displays a shipping estimate for overseas buyers
that matches the shipping estimate on the final checkout screen.
-
22 March 2006: The bug mentioned in the 10
March 2006 fix did not include a fix to the email that was sent out
after the order was submitted. Although the customer confirmation email
displayed the correct order total, the discounted items still displayed
at their undiscounted prices. The email has been adjusted to correctly
display the discounted prices for the individual items, as well as
being reflected in the order total.
-
10 March 2006: We have located and
corrrected a bug that was preventing sale items from being added to the
shopping cart at their discounted price. Now when sales items are
selected for purchase, the sale price will be displayed rather than the
retail price.
-
6 December 2005: The "History" link is now
functional for online accounts. We are in the process of entering all
past, non-shopping-cart orders for established customers who have set
up their online account. Despite the checkout problems noted above, the
order "History" link is now functional, and appears to be working
without problems for all site visitors.
-
6 December 2005: A number of customers have
experienced problems when attempting to check out after filling their
shopping cart. Our system will insist that the customer is not logged
in, even if he or she has logged in without logging out several times.
We have made some adjustments that have lessened the frequency of this
problem, but we are still receiving a few reports from customers for
whom the problem persists. We are continuing to try and determine what
is causing these last "holdout" instances of this error, but in the
meantime, anyone experiencing checkout problems should contact us to
let us know. If you successfully set up your Tarot Garden online
account, we can process your order manually. All we need is an email
sent to sales@tarotgarden.com,
or a call to Jeannette at 515.224.7654, stating the items you wish to
order, and we'll have your decks on your way to you immediately.
