Account FAQ
Topics:
Q:
Why should I set up a Tarot Garden "account?"
A: Our "accounts" feature is our method
of expanding our services to, and improving our efficiency for, our
customers. While we have been operating since Feburary 2001, our
"account" feature wasn't available until late 2005. Up to that point,
we'd operated primarily by email and phone to service our customers and
site visitors.
By setting up an account through our website,
you'll be able to shop with us completely online, and have access to
more information about your orders than in the past. We will also be
adding new programs and features that you won't be able to partipcate
in unless you create a Tarot Garden account. In brief, your Tarot
Garden account will allow you to not only to shop with us, but to enjoy
many other unique benefits and services designed exclusively with tarot
lovers in mind!
Q:
Are there any fees associated with setting up a Tarot Garden account?
A: No. It's completely free to set up an
account online with us. Once your account has been established, you may
wish to take advantage of some of the services we offer through your
account, where costs may be involved (the most obvious example being
our online shopping system). But there is no cost to establish or
maintain an account with us at this time.
Should we decide, for some reason, to start
charging a fee to maintain your Tarot Garden account, you will be
notified, and allowed to close your account, before any charges are
incurred. But as long as Jeannette and Dan are in charge, there won't
be any cost to simply establish and maintain an account with us.
Q:
Is your site secure? Will the information I send be
protected from theft?
The "Accounts" and shopping cart portions of
our website are secure. Our site certificate is signed by DigiCert. Most
browsers will confirm that you are on a secure page by displaying some
sort of symbol, such as a closed padlock, somewhere within the borders
or toolbars of your browser window. If you see this symbol when you are
viewing pages of our site that are used to transmit personal
information, you can be assured that your information is being
transmitted in an encrypted and secure fashion, according to industry
standards.
Q:
How do I use my Tarot Garden account to place an order
online?
Once you are logged into your Tarot Garden
account, you can select titles for purchase from our online Boutique by
clicking the "Add to Cart" button next to the item's listing. Once you
are done shopping, you can view the contents of your cart (if not
already displayed) by clicking the "Cart" link located near the upper
right-hand corner of most of our database and boutique pages. The
shopping cart page has a "Checkout" button you will use to review, and
then finalize, your order.
If the "Add to Cart" button is not displayed,
the item may be out of stock, or you may be looking at the item in the
"database" view. For more information on the difference between the
Tarot Garden database and boutique views, view this FAQ.
IMPORTANT NOTE: If you attempt to check out,
and our system repeatedly says that you are not logged into your
account, when you are certain you have logged in, then your
browser is experiencing a cookie problem. If you are viewing our
website as a "frame" within the context of another website (such as
Aeclectic Tarot or Google), then remove the outer "foriegn" frame, and
try checking out again. If you continue to experience problems, write
or call Jeannette at jkr@tarotgarden.com or 515.224.7654, or use our
special, secure, non-account single order page, available here.
Q:
How do I use my Tarot Garden account to preorder a future
release?
When publishers provide us with an opportunity
to order forthcoming titles in advance, we offer you the same
opportunity, at a savings! By preordering an announced future release
through the Tarot Garden, you'll receive a discount of 10 - 20%
(depending on the title) off of the retail price, and also receive a
10% discount on any non-preorder, in stock titles shipped with
a preorder title.
Our list of upcoming releases available for
preorder is available at this link.
By clicking on the linked information next to the "Status" heading for
any title of interest, you can view our database listing for that
title. If the preorder period for the title has not expired, you can
(if you are logged into your Tarot Garden account) click the button
marked "Submit Preorder" to add the title to your preorder list. You
can also access the full list of preorder titles in our database by
selecting "Preorder titles" next to the heading "Tarot Garden Inventory
Status" on our advanced
search page.
You can review and/or cancel existing preorders
using the "Preorder" link available on most of your Tarot Garden
account screens. When you receive your email announcement that your
preorder title(s) has (have) arrived, you can log into your Tarot
Garden account and proceed to your "Preorders" screen to add the item
to your shopping cart at the advertised preorder discount. The 10% "add
on" discount for other items (if any) you elect to purchase and have
shipped with your preorder item(s) will be automatically applied by our
system before you check out.
NOTE: Since
we generally attempt to fulfill all of our preorders before placing new
titles into our online Boutique for general purchase, you can initially
only add preorder items to your online
shopping cart through the "Preorders" screen. If you wait until the
item is added to our online Boutique and then make your purchase
through the Boutique listing (as opposed to from your Preorders
screen), our system will not provide you with the preorder discount or
add-on discount for additional items. After the item is added to the
online Boutique, you may still be able to purchase the item for the
preorder price for a period of time through your Preorders screen.
But eventually, preorder pricing will expire after the title is
made available to the general shopping public through our Boutique.
Q:
How do I use my Tarot Garden account to backorder an
out-of-stock title?
You must be logged into your Tarot Garden
account to backorder a title. If the title you want is out-of-stock,
but remains in print (to the best of our knowledge) and re-orderable, a
button labeled "Submit Backorder" will appear next to the title's
listing. If the "Submit Backorder" button is not displayed, then the
title is not re-orderable, or you may be viewing the item in the
"database" view. For more information on the difference between the
Tarot Garden database and boutique views, view this FAQ.
If the "Submit Backorder" button is displayed,
click the button to indicate the number of copies you'd like to
backorder, and the title will be added to your "Backorders" list. You
can review and manage your backorders (including cancelling a
backorder) by using the "Backorders" link, available on most Tarot
Garden account screens. When your backordered title becomes available
again, you will receive a notification by email; you can then log into
your account and use the "Backorders" link to review your available
backorders, which will display an "Add to Cart" button next to each
available backordered title in your list.
If you would like more information on the
reorder status of a backordered title, use the "View Log" button. The
"View Log" button can be found on both the Boutique screen (under the
"Submit Backorder" button) and your personal "Backorders" screen, next
to any backorders that are still pending. Not all titles may have
information in their backorder logs.
Q:
How can I build a "wish list" of titles I hope to purchase in the
future?
A: In response to numerous requests,
we're pleased to announce that as of 16 March 2008, we have finally
implemented a personal "wish list" feature that can be used by anyone
who has a Tarot Garden online account. To add an item to your wish
list, simply locate the item in our online Boutique, then click the
button below the small heart icon that reads "Add to Wish List." Items must be added from the Boutique
view, and can not be added to
the list from the database view. So
yes - this means that items not available via our Boutique cannot be
added to wish lists. This feature is intended to expedite your shopping
experience with us, or that of family and friends shopping for you (see
"Can other people access my wish list" below);
therefore, we have limited the wish list to items we stock, or have a
possibility of restocking in the future.
To review and manage your wish list, simply
navigate to one of your Account screens, then use the "Wish List" link
on the navigation sub-bar. On the wish list management screen, you can
delete items from your list, or, if the item is in stock, you may add
the item to your shopping cart from this screen.
If you use the wish list screen to add an item
to your shopping cart, and then complete your order online, the item
will automatically be removed from your wish list (on the theory that
having bought the item, you no longer need to "wish" for it -- although
if you want additional copies, you can certainly add it to your wish
list again).
You can add out-of-stock items to your wish
list, as long as they remain listed in our Boutique. If the stock
status of an item changes -- in particular, if we change the status of
an entry from "Boutique" to "Unavailable" after determining the titles
is not reorderable -- the item may remain on your wish list, but you
will not be able to add it to your shopping cart.
NOTE:
You must be logged into your Tarot Garden account to see and use the
"Add to Wish List" button.
Q: Can other people
access my wish list?
A: Yes. We have set up a method by which
other people can access your wish list with your permission, while at
the same time striving to retain confidentiality of your personal
information. Here's how you can help family and friends select the
perfect decks for you from our online Boutique, for birthday or holiday
gift-giving, or for trading arrangements:
When you are logged into your Tarot Garden
account and viewing your Wish List screen, a "personal wish list code"
(PWLC) number will be displayed in large type above your wish list. You
can provide this number to anyone whom you want to allow access to your
wish list.
Others may then use your PWLC when browsing our
online Boutique. Using the "Wish Lists" link on the Boutique navigation
subbar at the top of the screen will display a submittal form asking
for the PWLC. By entering the PWLC where indicated and clicking the
"Show Wish List" button, the Boutique listing will then be limited to
displaying only items on your personal wish list (until such time as
the user exits the Boutique or selects another search criteria).
As a confirmation to the user that the proper
PWLC code has been entered and the correct wish list is being
displayed, your initials and general geographic region will be
displayed
at the top of the listing. Neither your full name nor any other account
details will be displayed, to prevent casual site surfers and hackers
from using the Wish List option in the Boutique to obtain usable
personal information to identify or contact you. Your PWLC can only be
used to provide this specialized Boutique listing; it cannot be used to
directly access your account information or further personal details
about you.
If a user purchases an item from your wish list
online, that item will not be
removed from your wish list. After all, the buyer may want the purchase
to be a gift -- and we wouldn't want to spoil the surprise! Therefore,
you will be responsible for removing the title from your wish list
yourself, after you receive it.
Q: Is a Tarot Garden
account required to
access my wish list?
A: No. As long as a person has your
Personal Wish List
Code (PWLC), that person can go to any Boutique screen and use the
"Wish List" link provided to enter your code and access your wish list.
A Tarot Garden account is
required, however, for anyone wanting to make a purchase from your list
using our online shopping cart. But, alternatively, orders can be
placed by email or phone, or online without an account through our
secure single/special order submittal page at this
link.
Q:
What is your "Card Credits" (bonus) program?
A: The Tarot Garden bonus program is our
way of saying "thanks for your business!" This program, called "Card
Credits," is now active (as of 27 March 2006). You can elect to
participate in the Card Credits program when you first set up your
Tarot Garden account, or at a later date, and you may withdraw from the
program at any time. There is no charge to participate.
Once enrolled in the program, you will receive
1 point of credit for every US$ 10 worth of purchases. Qualifying
purchases may be made from our online Boutique, by email or phone, or
through other venues where we may occasionally offer products (such as
eBay or ABEBooks). Points may then be redeemed for special gifts
offered through our Card Credits catalog (available online only). Card
Credit "purchases" may be added to your online shopping cart, just as
any "regular" product purchase, but will be charged against your point
balance, rather than being assigned an actual dollar value.
People who have enrolled in the Card Credits
program prior to 27 March 2006 will be credited for all past purchases
made while the program was offline (minus any points already spent
while the program was in the beta-test phase). Enrollments received
after 27 March 2006 will only be credited for past purchases up to 60
days prior to their enrollment.
Q: What is your partnership
/ referral program?
A: The Tarot Garden partnership /
referral program is your opportunity to earn referral fees or credits
by helping people to find our website. If you are a member of this
program, and a site visitor reaches our website via a link from your
website and makes a purchase, you'll receive a percentage of the sale.
There is no charge to participate in this program, although certain
restrictions may apply. You can enroll in the program when you
initially set up your Tarot Garden account, or at a later time by
changing your preferences in your account "Settings" screen. Full
instructions for participation are provided at time of enrollment.
Q:
I've done business with you in the past, and enjoy the personal
service. Do I have to use your online shopping cart to make my
purchases from now on?
A: No. While we do recommend that you
establish an account with us for future purchases (to take advantage of
our new site features, online shopping, and more), it certainly isn't a
requirement. If you wish to continue ordering from us by email or
phone, your orders are always welcome anytime.
However, if you wish to take advantage of our
"Card Credits" program (explained in the section titled "What is your
'Card Credits' program?" above), you will need to create a Tarot Garden
account, as we will no longer handle order requests for Card Credit
"purchases" manually now that we have integrated the Card Credits
program into our account system.
Q:
What other services are available with a Tarot Garden account?
A: While the initial development phase
of our account system has been focused on enhancing your shopping
experience with us, we will be adding more "fun" features as time
progresses. As of this writing (16 March 2008), our shopping cart,
preorders, backorders, order history, bonus program (a.k.a. "Card
Credits"), readings, search service, bluebook value reference
information, wish list feature, partnership / referral program, and an
early version of
our collection tracker are available through the account system. In
future upgrades, we will integrate new features into the collection
tracker, and options for dealer-to-dealer / wholesale accounts.
Finally, we will be adding other services and features, including a
virtual tarot "trading game." The possibilities will only be limited by
our imaginations -- and how much time Jeannette has to spend
programming it all.
