Services FAQ
Topics:
Q:
What is the Tarot Garden mailing list?
A: When you request that we add your
name to our mailing list, you will receive periodic Tarot
Garden news updates via e-mail. (At present, our mailing
list information is available via e-mail only.) Mailing
list members often receive information not made available
to the general public via our website, including more
detailed information on Boutique selections, special
Tarot Garden offers, and great information on Tarot
Collecting!
In our new account-based system, mailing
list enrollments and "un-subscribes" can be handled
through your Tarot Garden account. If you wish to be
added to our mailing list without setting up a Tarot
Garden account, you can use our old subscription request
page available by clicking
here.
Q:
What is the Tarot Garden search service?
A: Our search service is the method
by which we attempt to assist our customers in locating
decks of interest to them that are not already available
from the Tarot Garden by other means. Before using the
search service, we recommend that you search our
database to see if the selection
you want is already listed as being available for
immediate purchase or by special order.
Those site visitors who have used our
search service in the past will want to be aware that as
of 25 March 2006, we have rolled our search service into
our new account system. This
means that we will no longer accept "discrete" search
requests through our old submittal form. Instead, you
must create a Tarot Garden account, so that our system
can record all your requests in one easily accessible
location. By making the search service a part of our
overall account system, we will be able to increase
efficiency and keep better track of the numerous
important details for each and every request. There is no
charge to set up a Tarot Garden account, and you do not
have to use any of our other services, such as the online
shopping feature, to maintain your account. You can jump
to our Account FAQ page by clicking
here.
Q:
How do I submit a search service request?
A: You can only submit search
requests for those items in our database marked with an
inventory status of "Unavailable." When searching our
database, each listing
classified as "Unavailable" will automatically display a
special "Submit Search Request" button. If you are logged
into your Tarot Garden account,
you only need to click this button and follow the
onscreen directions. Past searches can be reviewed,
edited, or cancelled via the "Searches" link in the
"Accounts" sub-bar when you are navigating the "Account"
areas of our website.
Q:
Are there fees to use the search service?
A: We do not charge a fee to
undertake a search, and if we locate the item you are
seeking, there is no obligation to buy. The search
service is run on the equivalent of a "contingency
basis." If we are able to locate the title you
want, and you agree to purchase it, the fees for our
service are then added into the final quoted sales price.
Q:
How likely is it that you'll be able to find the deck I
want?
A: The likelihood of our succeeding
in a search depends, of course, on numerous factors --
most particularly the rarity of the deck. We already have
search service waiting lists for many of the most popular
hard-to-find and rare decks, meaning that we may have to
locate several copies before we can offer one to you. It
is possible that we may not be able to accommodate your
request at all. In other cases, we've been successful in
locating items long after the original request was
submitted; if you do not indicate a time limit on your
request, you may receive a notification of availability
literally years after you first submitted your request.
Also, please note that in cases where we
have numerous long-standing requests for a deck, or many
requests on file that were received at about the same
time (which, surprisingly, isn't uncommon), we reserve
the right to make the deck available via auction rather
than offering it to a particular individual on the
waiting list.
Q:
I submitted a search request, but never received a reply
or confirmation -- why?
A: With the implementation of our
new account-based tracking system, this should be less of
a problem than in the past. As long as you can see your
search request in your searches history screen, we can
see it, too -- so you'll know that your search has been
received, and that we're on the job. We most likely will
NOT send you a followup message to the automated
acknowledgment you will receive, unless we have questions
or require clarification of your needs. We may, however,
make our own annotations to your request online,
depending on whether we have any information that we
believe you might find useful. And if we actually locate
a copy of the item that meets your criteria, however, we
WILL send you an email notification, as well as making
the appropriate notations to the online request record.
For searches submitted prior to 25 March
2006, through the old "manual request form" system, the
information below explains why some search requests may
not have received a personal followup message after the
initial automated confirmation:
While we do endeavor to reply
to every request received, sometimes we get a literal
flood of requests, and it becomes difficult to reply
individually to every one within our 72-hour target
timeframe.
However, there have been many instances where we
have replied to requests -- in some cases, several
times -- and yet continue to receive messages from
customers inquiring on the status of their request. In
these cases, we've determined that the cause of the
problem is that our emails are simply not "getting
through." If you have spam filtering technology in
your email program, you may wish to verify that our
messages aren't being accidentally redirected to your
"spam" folder. There have also been a few instances
that no matter how carefully we double-check or how
hard we try, our replies to the email information we
have simply "bounce back" to us without being
delivered. If you have not received an acknowledgement
of your request and need further information, you may
also try calling us at 515.224.7654 (U.S. Central Time
Zone).
Q:
What sorts of readings services do you offer?
A: We can provide tarot readings
through your online Tarot Garden account
on request. Tarot Garden co-owner Dan Pelletier
personally conducts the reading for each and every
request. Two "spread" options are available: a 5-card
reading, and a more detailed 7-card reading. When the
results are ready, you will receive a notification email,
after which you can log into your Tarot Garden account,
use the "Readings" link to access your readings history
screen. On the readings history screen, all current and
past reading requests will be available for online review
by clicking the button provided for each reading. The
reading results page will display the cards drawn and the
complete text of Dan's narrative. Followup questions
regarding the reading, if any, may be directed to Dan at
the email address provided at the bottom of the results
screen.
NOTE: This is a professional, for-charge
service. When you request a reading, our system will
process payment using the payment method you selected
when you set up (or last edited) your online account.
Q:
Do you buy tarots, or accept consignment
sales?
A: Yes, although our acquisitions
and consignment services will be of most use to those
selling hard-to-find imports or out-of-print decks. We
usually cannot offer a substantial enough price for
in-print titles (especially those widely available in the
U.S.) to make the use of our services worthwhile for such
decks. However, if you have a deck you wish to sell -- or
have us sell for you -- please write to info@tarotgarden.com
with the title(s) of the item(s) you wish to sell, and
we'll reply with further information on our services and
options.
